Frequently Asked Questions

Shipping

We keep it simple.  

  

Hong Kong:

(ground
shipping): FREE registered post ( 2- 3 days ) 

  

  

US / Australia / Japan/ Singapore / UAE:

Delivered with Taxes & Duties already paid 

  

Orders above USD 100: Free express shipping ( 3-6 days )  

  

Orders below USD 100: USD 15 paid Express Shipping (3 – 6 days )  

  

All other countries:
USD 15 Express Shipping fee (4 – 8 days)  

Countries:

Australia  

Spain  

Japan  

Korea  

Canada  

U.K  

Bahrain  

Qatar  

Kuwait   

About Us

VENIV was born as an abbreviation of the latin phrase 'Veni, Vidi, Vici' which translates to: 'I came, I saw, I conquered'.
 

Our belief is that our aesthetic is the armor we wear when we set out into the world to accomplish our dreams and ambitions. Jewelry is the final touch to string our unique styles and aesthetic together into a package we view to be a reflection of who we are. At VENIV, our mission is to inspire, create & cultivate great energy with incredible people through our jewelry that is highly versatile, meaningful and wearable to elevate and accentuate your personal style.

Most importantly, it leaves you feeling your best, bold self: to go out into the world and conquer with love.   

You will be charged for your Jewelry piece at checkout. 

Details of when your piece will be shipped out will be mentioned in detail on the product page.

Pre- ordered pieces are made to order items that are either:

1. Not part of our permanent collection yet: you are one of the first to purchase this piece. 

2. Are one - of - a - kind pieces that are made specially for you. 

3. Brand new designs we only create in limited batches, so each piece is ensured to have a home once it is made (part of our initiative for a more sustainable future). 

Materials

Our Jewelry is 18k Solid Gold on Sterling Silver, manufactured in facilities that also handles solid 18k Gold and diamond pieces. We use Authentic Gemstones with Swarvoski crsytals as accents.

Yes! Our gemstones are 100% Authentic, and it is what we pride ourselves on. These gemstones are sourced and selected from our trusted partners. Our gorgeous Array of Gemstones are sourced from lustrous India and Thailand. 

We recommend that your Jewelry be the last thing you put on and the first thing you take off in order to avoid harsh chemicals that linger around in your perfume, soaps, lotions etc.  

  

Clean using warm water and slightly dab or pat dry with a microfiber cloth and store dry and cool place.  

  

Ready, Set,
Shine!   

Returns

Yes! We want you to be happy with your purchase and
want to make things right.
 

Please send us an email within 7 days of receiving
your purchase and we will send you step by step instructions for your returns
promptly.
 

  

Please note: that all jewelry needs to be returned in
full saleable condition and within 14 days of the date that your package was
received.
  

We've got you!

For orders placed From November 10th until 31st December 2021, we will be extending our return policy. 

Please contact us within 20 days of your purchase and we will send you step by step instructions for your returns promptly.  

  

Please note: All Jewelry needs to be returned in full saleable condition and within 30 days of the date that your package was received.   

Pre - Orders

By preordering pieces, we can reduce waste together by
only placing orders on pieces that will already have a home. Together, we can
make the industry a little more sustainable than it is.
 

   

For all other inquiries please contact us at info@veniv.com or via livechat by clicking the chat widget on the bottom left hand corner of the page.