After I place my order when will my VENIV item be shipped out?
All orders are usually processed in 24 hrs (with the exception of Sundays and public holidays).
How do I know once my item is shipped?
An email will be sent to you upon receiving your order and when we have shipped it out to you.
How can I track my VENIV?
You will be sent notifications via email once your order is shipped out, once it has reached your country, once it is on the way to you and a confirmation email once it has been delivered to you.
You can also check your status in real-time, anytime by copying your tracking number (sent by email to you upon shipping) into our TRACK NOW page.
If you have any further questions regarding your order status please contact us at firstname.lastname@example.org.
All necklaces & earrings are one size fits all.
We offer 2 sizes in most styles which have been tested to fit almost any wrist size
S/M: If you have a slender wrist
M/L: if you have a medium to larger wrist
(if in doubt go one size up)
Note: exact sizes are listed in ‘mm’ with every product description.
In the US the average women’s ring size is a size 7.
The majority of our rings are Adjustable (there will be a note of this in the product description if it applies to the piece).
The adjustable rings are made to be a size 6/7 and can be adjustable from a size 5-8.
Please see international ring size chart for conversions.
What is your return policy?
We accept pieces in new, unworn condition with original packaging intact for a full refund.
You have 14 calendar days from the day you receive your package to postmark your items for a refund.
Your refund will be credited to the same credit card or account (paypal) that you used to make your purchase.
What if I return my items but they are late?
All pieces in new, unworn condition with original packaging returned one week after the 14 day return policy period are ineligible for a full refund but can be processed for store credit. Any returns postmarked more than 20 days of the delivery date will be reshipped to the customer upon receipt with no further notice as it will be ineligible for a refund.
What is the return process like?
(4 quick steps)
Step 1: email email@example.com for our return address (expect your reply within 24 hrs)
Step 2: include a note with your VENIV with your order number and reason for return (reason is for our reference only).
Step 3: Put your items in a mailer with your preferred choice of shipper and opt for shipping with tracking facilities (you can track the status of your package back to us).
Step 4: Await your refund! (this depends on credit card processing times and range between 1 – 4 weeks.
You will be responsible for any return shipping fees.
What if I want to exchange my piece?
We do not offer exchanges at this moment. You may return your new/unworn piece back to us and re-order your piece in your preferred style/size.
When will I get my refund?
This depends on credit card processing times and range between 1– 4 weeks.