SHIPPING & RETURNS

SHIPPING: 

We keep it simple.

Hong Kong

(ground shipping): FREE registered post ( 2- 3 days )

 

US / Australia / Japan/ Singapore / UAE:

delivered with Taxes & Duties already paid

Orders above USD 100: Free express shipping ( 3-6 days )

Orders below USD 100: USD 9.90 paid Express Shipping ( 3 – 6 days )

Orders below USD 100: free standard shipping ( 14 – 16 days )

 

All other countries:

All orders: USD 15 Express Shipping fee (4 – 8 days)

Countries:

Australia, Spain, Japan, Korea, Canada, U.K, Bahrain, Qatar, Kuwait.

 

RETURNS: 

We know that you will love your new pieces, but if for any reason you wish return item(s), our priority is for you to be happy with your purchase and we want to make things right.

Please send us an email within 7 days of receiving your purchase and we will send you step by step instructions for your returns promptly. You will receive these within 24 hours. 

Please note: All jewelry needs to be returned in full saleable condition and within 14 days of the date that your package was received.

Returns do not include any paid shipping costs to the customer or returns back to us. 

 

Personalised Items: 

All personalised orders are final sale and are not eligible for returns. 

 

FINE JEWELRY RETURN POLICY: 

All gemstone rings that are custom ordered are only eligible for store credit.